We noticed mold around our floor vents and a smell of mildew in the house. We went on Home Advisor's website, after watching a TV commercial and put in a request. Within an hour, Chris of Air Duct Dr. LLC responded. Chris walked me through the estimate process and offered a discount for my law enforcement service. He offers for Military, too. His price was reasonable. Chris & his workers arrived on time. Chris did a thorough walk through. They set up and began the work. However, they ran into problems as the duct work began to fall apart. After crawling under the house, the owner stopped all work and refused to accept any payment for their time and efforts. While they could clean the ducts, he advised that due to the age of the system and it's disrepair, it would be the same as putting a "band-aid on a broken bone". Chris then called someone he felt could help us and with whom had previously worked with. Chris explained it would be easy to take my money to clean, but, it wouldn't be honest. The person he recommended, was at our home 2 hours later, and we are replacing the duct work this weekend with his recommended contractor. After recently being ripped off by an unscrupulous contractor for $1500, it was a pleasure to meet with such honesty. Chris could have easily, taken my check for $700, do a shame job and walk away, we none the wiser. Not only do I highly recommend Air Duct Dr., I already recommended him personally to three others today!